Categories Case Study StartUp

Delhivery Business Case Study


In this Delhivery business case study, we will explore the success story of Delhivery, India’s leading logistics and supply chain services company. Delhivery has revolutionized the logistics industry by providing innovative and tech-enabled solutions.

Join us as we delve into the journey, strategies, and key success factors that have propelled Delhivery to become a dominant player in the logistics sector. Do check out Top 100 Startups Till 2023 in India for more such case studies.

1. The Genesis of Delhivery

Delhivery was founded in 2011 by Sahil Barua, Mohit Tandon, Bhavesh Manglani, Kapil Bharati, and Suraj Saharan with the vision of simplifying logistics and supply chain operations in India. The founders identified the need for reliable and efficient logistics services to support the growing e-commerce industry.

2. Comprehensive Logistics Solutions

Delhivery offers a wide range of logistics and supply chain services tailored to the needs of businesses, including e-commerce companies, enterprises, and small businesses. The company provides services such as order fulfillment, warehousing, express parcel delivery, reverse logistics, and more.

3. Tech-enabled Infrastructure

Delhivery has invested significantly in technology to build a robust and tech-enabled infrastructure. The company leverages automation, machine learning, and data analytics to optimize processes, improve operational efficiency, and enhance the customer experience.

4. Last-Mile Delivery Excellence

Delhivery excels in last-mile delivery, the crucial leg of the logistics process that involves delivering packages to end customers. The company has developed advanced routing algorithms, real-time tracking, and efficient delivery networks to ensure timely and reliable last-mile delivery across the country.

5. Warehousing and Fulfillment Solutions

Delhivery operates a vast network of warehouses strategically located across India. These warehouses are equipped with state-of-the-art infrastructure, inventory management systems, and fulfillment technologies. Delhivery’s warehousing solutions enable businesses to store, manage, and fulfill orders efficiently.

6. Collaborative Ecosystem and Partnerships

Delhivery has built a collaborative ecosystem by partnering with various stakeholders in the logistics and e-commerce industry. The company collaborates with e-commerce platforms, sellers, manufacturers, and other logistics service providers to create a seamless and integrated supply chain network.

10 Facts about Logistics Startups in India

The logistics sector in India has witnessed significant growth and innovation, driven by the rise of e-commerce and the need for efficient supply chain solutions. Here are 10 fascinating facts about logistics startups in India:

  • E-commerce Enablers: Logistics startups have played a crucial role in enabling the growth of the e-commerce industry in India. They provide end-to-end logistics solutions, including warehousing, order fulfillment, and last-mile delivery, to support online businesses.

  • Tech-enabled Solutions: Logistics startups leverage technology to optimize operations and enhance efficiency. They employ advanced tools such as route optimization algorithms, real-time tracking systems, and data analytics to streamline processes and improve delivery timelines.

  • Multi-modal Transportation: Logistics startups offer multi-modal transportation solutions to ensure the smooth movement of goods across various modes of transportation, including road, rail, air, and sea. This enables cost-effective and efficient logistics operations.

  • Warehousing and Fulfillment: Startups provide warehousing and fulfillment services to businesses, offering storage facilities, inventory management, and order processing. These services help businesses manage their inventory efficiently and fulfill customer orders in a timely manner.

  • Last-mile Delivery Innovation: Logistics startups focus on improving last-mile delivery, which involves transporting goods from distribution centers to end customers. They deploy innovative strategies like crowd-shipping, hyperlocal delivery, and alternative modes of transportation to ensure faster and more reliable delivery.

  • Reverse Logistics Management: Startups recognize the importance of reverse logistics, managing product returns, and exchanges. They develop efficient systems to handle reverse logistics, minimizing costs and improving customer satisfaction.

  • Supply Chain Visibility: Logistics startups provide real-time visibility into the supply chain, enabling businesses to track the movement of goods, monitor inventory levels, and make data-driven decisions. This transparency enhances operational efficiency and improves overall supply chain management.

  • Collaborative Platforms: Startups create collaborative platforms that connect various stakeholders in the logistics ecosystem, including shippers, carriers, and transporters. These platforms facilitate seamless coordination, leading to better communication, optimized routes, and improved delivery efficiency.

  • Sustainable Practices: Logistics startups are adopting sustainable practices to reduce their environmental impact. They are implementing eco-friendly packaging, optimizing delivery routes to minimize fuel consumption, and exploring alternative energy sources for their vehicles.

  • Customer-centric Solutions: Startups prioritize customer satisfaction by offering personalized and flexible logistics solutions. They focus on providing seamless experiences, proactive customer support, and transparent communication throughout the logistics process.

These facts highlight the significant role played by logistics startups in driving innovation, efficiency, and growth in the logistics sector in India. Through their tech-enabled solutions, collaborative platforms, and customer-centric approaches, these startups are reshaping the logistics landscape and driving the nation’s economic progress.


Delhivery’s journey from a startup to a leading logistics and supply chain services company exemplifies its commitment to innovation, customer-centricity, and operational excellence. Through its comprehensive logistics solutions, tech-enabled infrastructure, and focus on last-mile delivery, Delhivery has transformed the logistics landscape in India.

Frequently Asked Questions (FAQs)

Question:- What industries does Delhivery serve?

Delhivery serves a wide range of industries, including e-commerce, retail, pharmaceuticals, consumer goods, and more. Its logistics solutions cater to the specific needs of businesses across various sectors.

Question:- Does Delhivery provide international logistics services?

Yes, Delhivery offers international logistics services, including cross-border shipping and customs clearance. The company facilitates the seamless movement of goods between countries, ensuring efficient and reliable international logistics solutions.

Question:- How does Delhivery ensure the security of packages during transit?

Delhivery employs robust security measures, including tamper-proof packaging, real-time tracking, and adherence to strict handling protocols. The company prioritizes the safety and security of packages throughout the entire logistics process.

Question:- What technology does Delhivery use for its logistics operations?

Delhivery leverages advanced technology such as artificial intelligence, machine learning, data analytics, and automation to optimize its logistics operations. These technologies enable efficient route planning, real-time tracking, and data-driven decision-making.

Question:- Does Delhivery offer customized logistics solutions for businesses?

Yes, Delhivery provides customized logistics solutions based on the specific requirements of businesses. The company works closely with clients to understand their logistics needs and develops tailored solutions to meet their unique challenges.

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